Where we ship
Huska ships from Canada to addresses in Canada, the United States, Australia, New Zealand and the United Kingdom. We do not ship anywhere else at present. Prices are shown in your local currency while you browse and at checkout. The rate card below is in US dollars, and the converted amount is always shown before you pay.
Rates
One rate card, everywhere we ship. No remote or rural surcharge, and nothing added at the last step of checkout that was not shown to you in the cart.
- 1 device, $29.90, shipping $10.00.
- 3 devices, $59.80, shipping free.
- 6 devices, $119.50, shipping free.
Dispatch
Orders are packed and handed to the carrier within 2 business days of being placed. Business days are Monday to Friday and exclude public holidays. An order placed on a Friday afternoon typically goes out on the Monday or Tuesday.
Carriers and tracking
We use established parcel carriers and choose the one that serves your address best, which means the carrier can differ between countries. Tracking is emailed to you automatically the moment the shipping label is created. That email is generated at the label stage, so the number can take up to 24 hours to start showing scans while the parcel is physically collected. A tracking number that says nothing on day one is normal and is not a sign that something has gone wrong.
If the tracking email has not arrived, check the spam folder first, then email us and we will resend it.
Delivery estimates
- Canada, typically 3 to 7 business days after dispatch.
- United States, typically 5 to 10 business days after dispatch.
- United Kingdom, typically 7 to 12 business days after dispatch.
- Australia and New Zealand, typically 8 to 14 business days after dispatch.
These are carrier estimates, not guarantees. Weather, customs volume and the stretch between late November and early January all lengthen them. Where a parcel is running late we will tell you plainly where it is rather than repeat an estimate we no longer believe.
Delayed parcels
If tracking has not updated for 5 business days, or the delivery estimate has passed by more than 3 business days, email info@huskapestcontrol.com with your order number. We open a trace with the carrier. Traces usually resolve within a few business days, and a good number of missing parcels reappear during one. If it does not resolve, the next section applies.
Lost parcels
A parcel the carrier cannot locate after a completed trace is treated as lost. We replace it at our cost or refund it, whichever you prefer. You are not asked to chase the carrier yourself. If tracking shows delivered but the parcel is not with you, tell us within 14 days of that scan. We will ask you to check the usual places, with a neighbour, behind a gate, in a parcel locker, and then we sort it out.
Incorrect or incomplete addresses
Please check the address before you pay, including the apartment or unit number. We can only correct an address before dispatch, so email us quickly if you spot a mistake. A parcel returned to us as undeliverable because of an incorrect address is refunded in full less the outbound postage actually paid, or reshipped once you send the corrected address and cover the second postage. A parcel refused at the door is handled the same way.
Duties and taxes on international orders
Applicable sales tax is calculated and shown at checkout for your destination, so there is no surprise there. For orders shipped from Canada into another country, import duties or customs charges may apply depending on the value of the order and the import rules in force at the time. Where those charges are collected at checkout they are remitted for you and nothing further is owed on delivery. Where they are not collected at checkout they are the responsibility of the recipient, and they are set by the destination country's customs authority rather than by us. We cannot mark a parcel as a gift or declare a value lower than what you paid.
PO boxes and other delivery points
We ship to PO boxes and rural route addresses in every country we serve. Not every carrier can deliver to a PO box, so such an address may add a day or two while the parcel is routed to one that can. We are also happy to ship to a workplace or a parcel locker if that is easier than being home.
Questions
info@huskapestcontrol.com, Monday to Friday, 9am to 5pm Eastern. First reply within one business day.