The 90 day trial
Every Huska order comes with 90 days, counted from the day your parcel is delivered. Plug the devices in, leave them running, and see whether the rooms you put them in get any quieter over the following weeks. If they do not, tell us and we refund the order in full. That is the whole arrangement. There is no restocking fee, no partial credit, and no clause further down this page that quietly takes it back.
We ask for 90 days rather than 14 because a deterrent is not a trap. There is no moment where something is caught and the job is visibly done. What changes is traffic, and traffic changes slowly. Two or three weeks of running time is a fair test of a room. Ninety days is generous on purpose.
How to start a return
Send one email to info@huskapestcontrol.com with your order number and the word return in it. That is the entire process. You do not need to complete a form, photograph anything, describe what went wrong, or convince anyone that you gave it a proper go. We reply within one business day with a prepaid return label and the return address.
- Print the label, or ask us for a QR code version if you have no printer.
- Put the devices in any box or padded envelope that will survive the post. Original packaging is not required.
- Drop it off. We pay the return shipping, so there is nothing to claim back afterwards.
The condition we expect them back in
Used. That is the point of a trial. We expect a device that has been in a wall socket for weeks, that has a little dust on it, and that comes back without its box because the box went out with the recycling in the first month. None of that affects your refund. What we do ask is that every device you are being refunded for is actually returned, and that it is packed well enough to arrive in one piece.
Refunds and timing
We process the refund once the return arrives with us. It goes back to the original payment method, always. Your bank or card issuer then takes 5 to 10 business days to post it, and that part is out of our hands. A full refund includes any shipping charge you paid on the order.
Multi-device orders and partial returns
Send a whole order back and the whole order is refunded, $59.80 on the three device tier or $119.50 on the six. You can also keep some and return the rest. In that case we refund the per device value of the tier you actually bought, which is $19.93 each on the three pack and $19.92 each on the six pack, not the single device price of $29.90. Returning part of a bundle never triggers a retroactive shipping charge, even where what you keep would have shipped at a cost on its own.
Damaged or faulty items
If a device arrives cracked, will not seat properly in an outlet, or shows no indicator light in a socket you know is live, email us and say so. We send a replacement straight away. In most cases we do not ask for the faulty unit back, and where we do, we cover the postage. This sits outside the 90 day trial and does not use any of it up.
The 2 year warranty
Every Huska device is covered for 2 years from the date of delivery against manufacturing defect. If it stops working through no fault of your own inside that window, we replace it. If we cannot replace it, we refund it. Email info@huskapestcontrol.com with your order number and a line about what it is doing, or has stopped doing.
The warranty covers the device and its internal components. It does not cover drops, crushing, liquid damage, damage from a power surge or from use on an incompatible supply, or a unit that has been opened or modified. Ordinary cosmetic marking after years in a wall socket is not a defect. Nothing in this warranty limits the rights you have under the consumer protection law that applies where you live.
Cancelling before dispatch
Orders leave us within 2 business days. If you want to cancel or change one, email us as soon as you can and we will stop it if it has not already gone. If it has gone, use the trial instead. It costs you nothing either way.
Questions
info@huskapestcontrol.com, Monday to Friday, 9am to 5pm Eastern. First reply within one business day.